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Customer Service

  • Shipping & Delivery

    Delivery Policy

    PLEASE NOTE!!!!!!

    WE ARE CLOSED OVER CHRISTMAS! NO ORDERS WILL BE SENT DURING 21ST DECEMBER - 6TH JAN. ANY ORDERS PLACED DURING THIS TIME WILL BE SHIPPED ON RETURN

    Delivery Information

    UK Delivery

    Standard Delivery:
    Please allow 4 working days: £3.99 regardless of the size or value of your order. .
    Your items will be sent Royal Mail Tracked 48

    EU Delivery

    Standard Delivery (7-10 days):
    £9.50 regardless of the size of your order (Up to a maximum weight of 2kg).
    Item will be sent Internationally Signed For.
    Available Monday - Friday
    You will be advised of a tracking number for your parcel
    Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.

    International Delivery
    You can find out if we deliver to your country by contacting us by email. We will advise you of the charges to your country.

    FOR MORE INFO ON OUR DELIVERY POLICY PLEASE DO NOT HESITATE TO EMAIL info@VirgoBoutiques.co.uk

  • Privacy & Security

    Privacy

    Virgo Boutiques . understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.VirgoBoutiques.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with ourobligations and your rights under the law.

    Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of OurSite and you will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using OurSite immediately.

    1. Definitions and Interpretation
    2. Information About Us
    3. What Does This Policy Cover?
    4. What is Personal Data?
    5. What Are My Rights?
    6. What Data Do We Collect?
    7. How Do You Use My Personal Data?
    8. How Long Will You Keep My Personal Data?
    9. How and Where Do You Store or Transfer My Personal Data?
    10. Do You Share My Personal Data?
    11. How Can I Control My Personal Data?
    12. Can I Withhold Information?
    13. How Can I Access My Personal Data?
    14. How Do You Use Cookies?
    15. How Do I Contact You?
    16. Changes to this Privacy Policy
    17. Definitions and Interpretation

    1. Definitions and Interpretation

    In this Policy the following terms shall have the following meanings: 

    “Account”

     

    means an account required to access and/or use certain areas and features of OurSite;

     

    “Cookie”

     

    means a small text file placed on your computer or device by OurSite when you visit certain parts of OurSite and/or when you use certain features of Our Site. Details of the Cookies used by OurSite are set out in Part 14, below; and

     

    “Cookie Law”

     

    means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

     

     

    2. Information About Us

    Our Site is owned and operated by LLV RETAIL LTD, a Private Limited Company registered in England under company number 08185305.

    Registered address: The Retreat, 406 Roding Lane South, Woodford Green, Essex, England, IG8 8EY

    Data Protection Officer: Olivia Collins.

    Email address: info@VirgoBoutiques.co.uk.

    Telephone number: 020 8529 1276.

    Postal Address: 103 High St, Brentwood CM14 4RR.

    3. What Does This Policy Cover?

    This Privacy Policy applies only to your use of Our Site. OurSite may contain links to other websites. Please note that wehave no control over how your data is collected, stored, or used by other websites and weadvise you to check the privacy policies of any such websites before providing any data to them.

    4. What is Personal Data?

    Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

    Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

    5. What Are My Rights?

    Under the GDPR, you have the following rights, which we will always work to uphold:

    • The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
    • The right to access the personal data we hold about you. Part 13 will tell you how to do this.
    • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
    • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.
    • The right to restrict (i.e. prevent) the processing of your personal data.
    • The right to object to us using your personal data for a particular purpose or purposes.
    • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
    • Rights relating to automated decision-making and profiling.

    For more information about ouruse of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

    Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

    If you have any cause for complaint about ouruse of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

    6. What Data Do We Collect?

    Depending upon your use of OurSite, wemay collect some or all of the following personal and non-personal data (please also see Part 14 on ouruse of Cookies and similar technologies):

    • Name;
    • Date of birth;
    • Gender;
    • Address;
    • Email address;
    • Telephone number;
    • Business name;
    • Job title;
    • Profession;
    • Payment information;
    • Information about your preferences and interests;
    • IP address;
    • Web browser type and version;
    • Operating system and device;
    • A list of URLs starting with a referring site, your activity on OurSite, and the site you exit to;

    7. How Do You Use My Personal Data?

    Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for ourperformance of a contract with you, because you have consented to ouruse of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

    • Providing and managing your Account;
    • Providing and managing your access to OurSite;
    • Personalising and tailoring your experience on OurSite;
    • Supplying ourproductsorservices to you. Your personal details are required in order for us to enter into a contract with you.
    • Personalising and tailoring ourproductsorservices for you.
    • Communicating with you. This may include responding to emails or calls from you.
    • Supplying you with information by emailorpost that you have opted-in to (you may unsubscribe or opt-out at any time by emailing info@lucysboutique.co.uk).
    • Analysing your use of OurSite and gathering feedback to enable us to continually improve OurSite and your user experience.

    With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message and/or post with information, news, and offers on ourproductsand services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with ourobligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

    We use the following automated systems for carrying out certain kinds of decision-making and profiling. If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the GDPR gives you the right to do so. Please contact us to find out more using the details in Part 15.

    • The following automated decision-making and automated profiling method(s) may be used:
      • Email marketing.
      • Pay per click targeting.

    8. How Long Will You Keep My Personal Data?

    We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will, therefore, be kept for reasonable periods determined by the likelihood of your continued intention to contract with our business or be interested in our products or services.

    9. How and Where Do You Store or Transfer My Personal Data?

    We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR as follows.

    Weuse specific contracts with external third parties that are showing to be compliant with GDPR for the transfer of personal data to third countries. These contracts ensure the same levels of personal data protection that would apply under the GDPR.

    Where wetransfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.

    Please contact us using the details below in Part 15 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.

    10. Do You Share My Personal Data?

    We may share your personal data with other companies in our group for the same purposes as described in this policy. This includes subsidiaries or our holding company and its subsidiaries.

    Wemay sometimes contract with the third parties to supply certain productsor services. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that wehold. A list of these third parties can be provided at any time by contacting as us described in Part 15.

    If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.

    If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 9.

    In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

    11. How Can I Control My Personal Data?

    11.1 In addition to your rights under the GDPR, set out in Part 5, whenyou submit personal data via OurSite, you may be given options to restrict ouruse of your personal data. In particular, weaim to give you strong controls on ouruse of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails.

    11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

    12. Can I Withhold Information?

    You may access certain areas of OurSite without providing any personal data at all. However, to use all features and functions available on OurSite you may be required to submit or allow for the collection of certain data.

    You may restrict ouruse of Cookies. For more information, see Part 14.

    13. How Can I Access My Personal Data?

    If you want to know what personal data wehave about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

    All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.

    There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover ouradministrative costs in responding.

    Wewill respond to your subject access request within 28 days and, in any case, not more than one month of receiving it. Normally, weaim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date wereceive your request. You will be kept fully informed of ourprogress.

    14. How Do You Use Cookies

    Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by usand are used only by us. Weuse Cookies to facilitate and improve your experience of Oursite and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

    By using OurSite, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on Our for marketing and apps which are used to improve the functionality of our website. For more details, please refer to the table below. These Cookies are not integral to the functioning of Our Site and your use and experience of OurSite will not be impaired by refusing consent to them.

    All Cookies used by and on Our Site are used in accordance with current Cookie Law.

    Certain features of OurSite depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are available upon request using the details provided in Part 15. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that OurSite may not work properly if you do so. Wehave taken great care to ensure that your privacy is not at risk by allowing them.

    Our Site uses analytics services provided by hosting providers and Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how OurSite is used. This, in turn, enables usto improve OurSite and the productandservicesoffered through it.

    The analytics service(s) used by OurSite use(s) Cookies to gather the required information. You do not have to allow usto use these Cookies, however whilst ouruse of them does not pose any risk to your privacy or your safe use of OurSite, it does enable usto continually improve Our Site, making it a better and more useful experience for you.

    In addition to the controls that weprovide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

    You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

    It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

    15. How Do I Contact You?

    To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of our Data Protection Officer: Olivia Collins:

    Email address: info@VirgoBoutiques.co.uk;

    Telephone number: 01277 204480;

    Postal Address: 103 High St, Brentwood CM14 4RR.

    16. Changes to this Privacy Policy

    Wemay change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if wechange ourbusiness in a way that affects personal data protection.

    Any changes will be immediately posted on OurSite and you will be deemed to have accepted the terms of the Privacy Policy on your first use of OurSite following the alterations. Werecommend that you check this page regularly to keep up-to-date.

  • Returns & Replacements

    How to return an item

    Returns and Refunds

    OUR RETURNS ARE FREE!

    (1) Introduction

    We understand that from time to time you may wish to return a product to us.

    We have created this 14-day returns policy to enable you to return products to us in appropriate circumstances.
    This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection Distance Selling Regulations 2000).
    Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. If you wish to cancel your order, you must let us know in writing (address is detailed below).
    If you have already received the items, they must be returned to us in their original, unused condition and in their original, undamaged packaging in accordance with our stated returns process (Clause 3: How to Make a Return).
    In order to cancel your contract, you must return all the products in the order. You must take reasonable care of the products you wish to cancel. You must not use or wear them.

    Please note, once items have been personalised we cannot accept a return. This does not affect your statutory rights.

    (2) Returns

    Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
    (a) we receive the returned product within 14 days following the date of receipt of the product;
    (b) the returned product is unused, in its original packaging with any labels still attached, and otherwise in a condition enabling
    us to sell the product as new;
    (c) you comply with the returns procedure set out below; and
    (d) none of the exclusions set out below apply.

    (3) Returns procedure


    Products should be returned to us in the original mailing bag in the condition they were in when delivered to you, together with all accessories and packaging that were supplied with the product(s)

    We will deduct a £2.00 re-stocking fee from any refund to your debit/credit card/paypal account in respect of the costs we will incur in administering the return. NO RETURN ON SALE ITEMS

  • Ordering

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  • Payment, Pricing & Promotions

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