If you need to return your item to us for an exchange or refund please fill in the returns form and send it back to us within 14 days using the address on your invoice. If you haven’t got this then the address is: Virgo 96 Station Road Chingford London E4 7BA
We do not offer free returns currently and would always recommend either sending back recorded delivery or getting proof of postage. We cannot refund for lost parcels being sent back to us so please hang on to your proof of postage.
All items must be sent back to us with the original labels attached.
Please be careful when trying on items as we won’t be able to accept items that have fake tan, make up, perfume or marks on.
Please try shoes on indoors so they aren’t marked on the soles.
We aim to process refunds as quickly as possible, but please allow up to 14 days.
Wrong item received
We are so sorry if we have made a mistake, please contact us and we will sort this out for you.
Sale items are non returnable, this does not include items purchased using a discount code.
We are so sorry if your item has arrived damaged. Please email firstname.lastname@example.org or DM us with a quick picture of the issue and we will ask you return the item back to us at our cost.