Help and Policies
Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund within 2 weeks of the purchase date. As a reminder, return shipping costs are the responsibility of the buyer and refunds processed will exclude original shipping costs.
It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of the Website
This website may be used for your own private purposes and in accordance with these terms and conditions.
You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor Provided Material
When using this website you shall not post or send to or from this website any material:
(i) for which you have not obtained all necessary consents;
(ii) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(iii) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from Other Websites
Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(i) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(ii) you do not misrepresent your relationship with this website; and
(iii) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
This website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusions of Liability
We do not accept liability for any loss or damage that you suffer as a result of using this website.
Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Law and Jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Returns, Refunds and Exchanges
If you need to return your item to us for an exchange or refund please fill in the returns form and send it back to us within 14 days using the address on your invoice.
If you haven’t got this then the address is:
96 Station Road
We do not offer free returns currently and would always recommend either sending back recorded delivery or getting proof of postage.We cannot refund for lost parcels being sent back to us so please hang on to your proof of postage.
All items must be sent back to us with the original labels attached.
Please be careful when trying on items as we won’t be able to accept items that have fake tan, make up, perfume or marks on.
Please try shoes on indoors so they aren’t marked on the soles.
We aim to process refunds as quickly as possible, but please allow up to 14 days.
Incorrect Item Received
We are so sorry if we have made a mistake, please contact us and we will sort this out for you.
Sale items are non returnable, this does not include items purchased using a discount code.
We are so sorry if your item has arrived damaged.
Please email email@example.com or DM us with a quick picture of the issue and we will ask you return the item back to us at our cost.
Click and Collect (Chingford Branch only) - FREE
UK Standard Delivery £4 (est 2-3 working days)
UK Next Day Delivery £12
UK Saturday Delivery £15
UK -Spend over £70 - Free
Europe - £15.00
International Delivery - £30.00
Who we are
Our website address is: https://virgoboutiques.co.uk.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
GDPR / Cookies
You can at any time change or withdraw your consent from the Cookie Declaration on our website
Your consent applies to the following domains: virgoboutiques.co.uk
Your current state: Consent accepted.
What are cookies?
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
What types of cookies do we use?
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.
Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.
Functional: TThese are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
How can I control the cookies preferences?
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.
Still Need Help?
Have questions about your order, or a general enquiry?